Privacy Policy

Effective Date: July 10, 2025
Last Updated: July 10, 2025

Welcome to Groceriaa.com (“we,” “our,” or “us”). We are committed to protecting your personal data and ensuring transparency in how we collect, use, and protect your information.

By using our website and services, you agree to the terms outlined in this Privacy Policy.

🔐 1. Information We Collect

We may collect the following types of information from you:

A. Personal Information

Full Name
Contact Number
Email Address
Shipping & Billing Address
Payment Details (e.g., bKash number, card details—secured via payment gateway)

B. Non-Personal Information

Browser type and version
IP address
Device type
Pages visited on our website
Referring website address
Cookies and usage data

📦 2. How We Use Your Information

We use the collected data to:

Process and deliver orders
Communicate order and delivery status
Respond to customer service inquiries
Improve website functionality and performance
Send promotional offers (if you opt-in)
Prevent fraud, suspicious activity, or abuse

🔒 3. Data Security

We implement the latest security measures to protect your data, including:

SSL encryption
Secure third-party payment processing
Restricted access to sensitive information
Regular system updates and monitoring

However, while we follow industry best practices, no method of transmission or storage is 100% secure.

🧾 4. Sharing Your Information

We do not sell or rent your personal data to any third party. However, we may share your information with:

Logistics & delivery partners to fulfill your orders
Payment gateways for secure processing
Marketing or IT service providers (under strict data use agreements)
Government agencies, only if legally required

All third parties are bound by confidentiality agreements and may not use your data for any other purpose.

🍪 5. Cookies

Groceriaa.com uses cookies to:

Track website usage
Enhance your shopping experience
Remember your cart and preferences

You can control or delete cookies through your browser settings. However, disabling cookies may affect certain site features.

📱 6. Your Rights

You have the right to:

Access your personal data
Correct inaccurate information
Request data deletion (subject to legal and transactional limitations)
Withdraw consent for marketing communications

To exercise these rights, contact us at: support@groceriaa.com

🚫 7. Children’s Privacy

We do not knowingly collect data from individuals under the age of 13. If we become aware of such data, it will be immediately deleted.

🌍 8. Data Retention

We retain customer data only for as long as necessary to:

Fulfill transactions
Comply with legal and tax obligations
Maintain fraud detection and customer service records

📤 9. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies separately.

⚖️ 10. Legal Compliance

This Privacy Policy is governed by the laws of Bangladesh, including the Digital Security Act 2018, ICT Act 2006, and any other relevant data protection laws and consumer rights standards applicable within the country.

We are committed to full legal compliance and cooperate with government authorities when required.

🔁 11. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be effective immediately upon posting on our website. You will be notified via email or site banner when major updates are made.