FAQ

Groceriaa.com is an online store that offers a curated selection of premium imported grocery products like olive oil, sauces, snacks, tea, coffee, and more. We bring quality products to your home with care, trust, and fast delivery.

We typically deliver orders within 1–3 business days, depending on your location. Delivery time may vary during weekends, holidays, or bad weather conditions.

We currently deliver across selected areas in Bangladesh. If you’re unsure about your area, please message us before placing an order.

We accept:

• Cash on Delivery (COD)

• bKash/Nagad/Rocket

• Visa/MasterCard/Debit & Credit Cards (via secure gateway)

Yes, you can return a product at delivery or within 6 hours of receiving it if:

• It’s damaged, expired, incorrect, or unhygienic

• It doesn’t match the description or title

Please review our full Return Policy.

We do not accept returns if:

• • Items that have been opened, used, or tampered with

  • Products damaged due to misuse or improper storage by the customer

  • Items returned without original packaging, seals, or accessories

  • Products with altered or removed serial/production/expiry codes

  • Any damage/defect not covered by the manufacturer’s warranty

  • Items that are not defective or damaged, but the customer has changed their mind

Refunds are issued if:

• We’re unable to deliver your product

• You return an eligible product on time

• You cancel a paid order before dispatch

Refunds go to your Groceriaa balance by default, but you may request transfer to bKash or card within 7 days. Read our Refund Policy for full details.

Approved refunds are processed within 10 business days, depending on the payment method and banking process.

No. Groceriaa does not take responsibility for any illness, reaction, or dissatisfaction caused by how the customer uses or prepares the product. All purchases are made at the customer’s own risk.

Not at all. All purchases on Groceriaa.com are completely voluntary. We do not coerce or pressure any buyer into purchasing products.

Just browse our website, add items to your cart, and proceed to checkout. You’ll receive a confirmation once your order is placed.

No! We only receive orders via our website. However, you can message us directly on Facebook or WhatsApp for help placing an order or checking availability.

Yes. A digital invoice will be sent via email or included with your delivery for every order.

Absolutely. We follow industry best practices to protect your personal data. Please review our Privacy Policy for full details.