Delivery & Return

📦 Delivery & Returns

Taste the Quality. Trust the Name.

At Groceriaa.com, we strive to make your shopping experience seamless, efficient, and satisfying. Below is everything you need to know about how we deliver your orders and how to return a product if something is not quite right.

🚚 Delivery Information

✅ Delivery Areas

We currently deliver to selected locations across Bangladesh. If you’re unsure whether we deliver to your area, feel free to message us on Facebook or WhatsApp before placing an order.

⏱️ Delivery Time

• Standard delivery time: Within 1–3 business days

• Delays may occur during holidays, weekends, or bad weather conditions

• You will receive a call or message before delivery for confirmation

💸 Delivery Charges

• Delivery fees vary depending on your location and order size

• Charges will be clearly shown at checkout

• Special discounts or free delivery may apply for promotional offers or bundle orders

🔁 Return Policy

We want you to be happy with your order. If something’s wrong, you can return the product at the time of delivery or within 6 hours of receiving it if:

✅ You are eligible for a return if:

1. The product does not match its description or title on the website.
2. The product is physically damaged or leaking at the time of delivery.
3. The product has expired or passed its usable shelf life.
4. The product appears to be in an unhygienic or unsafe condition.
5. There is a legitimate concern about the quality or quantity. (Note: In such cases, return and delivery charges must be paid by the customer.)
6. Must have an unboxing video. (Without an unboxing video, your return and refund request can’t be approved.)

🚫 Products are NOT eligible for return if:

1. Items that have been opened, used, or tampered with
2. Products damaged due to misuse or improper storage by the customer
3. Items returned without original packaging, seals, or accessories
4. Products with altered or removed serial/production/expiry codes
5. Any damage/defect not covered by the manufacturer’s warranty
6. Items that are not defective or damaged, but the customer has changed their mind

All return requests must be reported within 6 hours of delivery. Please send us:

• Your Order ID

• A brief explanation

• Unboxing Photos & Videos of the issue (if damaged or incorrect)

📧 Email: support@groceriaa.com
📞 Phone: +8801332491414
📱 WhatsApp: Click Here

💳 Refund Process

You’ll be refunded if:

• We can’t fulfill your order

• You return an eligible item as per our return policy

• You cancel a paid order before it’s dispatched

Refund Methods:

• Groceriaa Balance (default): Instant credit to your account for future purchases

• Bank, bKash, or card: Upon request, processed within 7–10 business days

• Cash on Delivery orders: Refunded only as Groceriaa store credit

All refunds must be requested within 6 hours of payment. Delays beyond that may not be accepted.

📌 Important Notes:

• All purchases are made at the customer’s own risk

• We are not liable for improper preparation, cooking, or storage of goods after delivery

• We reserve the right to reject return/refund requests that don’t meet our policy

• For further details, see our Refund Policy and Terms & Conditions

🛒 Questions?

We’re here to help. Reach out anytime:
📧 Email: support@groceriaa.com
📞 Phone: +8801332491414
🌐 Visit: https://groceriaa.com